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- Cancellation of course by client, the following conditions apply:
a. More than 14 days notice – Full refund available or no-fee transfer to another date
b. Less than 14 days notice – No refund, no transfer
c. Non-attendance for any reason – No refund, no transfer
d. Late arrival resulting in failure to attend – No refund, no transfer
- Non-attendance for any reason: If you do not attend the course on the date that you booked you
will not receive a refund and your place will not be transferred to another course date.
- Failed candidate – Assessment criteria not met: All courses are assessed. In order to gain the
certification candidates must meet the required assessment criteria. Full and active participation on
the course is required to create the necessary continual assessment opportunities. If a candidate
fails to meet the required assessment criteria they will not be awarded the qualification certificate. In
all such cases the full course fee remains payable and no refund will be issued.
- Failed candidate – Late arrival or insufficient contact time (e.g. leaving early): All certifications
have a mandatory contact time requirement. Late arrivals will be turned away from the course and
prolonged absences during the course or from any session or leaving the course early will mean that
the candidate will not receive the qualification certificate for which they have joined the course.
In all such cases the full course fee remains payable and no refund will be issued.
- Cancellation by International Training Center reserves the right to cancel or reschedule a course at
any time. In the unlikely event that a course needs to be cancelled at short notice due to unforeseen
circumstances we will make every attempt to contact the attendee using the details given on their
booking form. A full refund will be given.
